对网络购物的投诉
ZHANG, WANG & LEE, L.L.P.
ATTORNEYS AND COUNSELLORS AT LAW
666 EAST CHANGAN BOULEVARD
BEIJING, P.R. CHINA 100001
TELEPHONE: 010-1234-5678; TELEFAX: 010-1234-5679
WWW..ZWL.COM.CN
VIA E-MAIL & REGULAR INTERNATIONAL MAIL
May 18, 2005
Department of Customer Relations
On-line Book Store of America, Inc.
123 Mulberry Station
Los Angeles, CA 75012
U.S.A
Re: On-line Purchasing # AC12745-A-346
By Beijing Business University
Dear Sir or Madam:
This law firm represents and is now acting on behalf of Beijing Business University
(BBU). On April 1, 2005, BBU purchased the following three books online from your
website:
1. Prosser on Torts, by West Publishing House, 2003, confirmation # 123;
2. Robin on Contract, by Aspen Publishing House, 1999, confirmation #
124;
3. Internet Law, by Smith Miller, Foundation Press, 2004, confirmation #
125.
The price was a total of USD $124.00, including shipping and tax. BBU paid online
using a Visa credit card and said amount has been charged to the credit card account.
As of today, BBU has not received notice of shipment, either by email or by postal
mail, nor has it received the shipment.
BBU has called your website customer service number (212-345-6789) twice
concerning the matter, one on April 23 at 10:00 p.m. (Beijing time), and the other on
May 3 again at 10:00 p.m. (Beijing time). At each time your customer service
representative assured the caller the shipment was forthcoming.
Please advise when the above order was shipped or will be shipped. A copy of

BBU’s online invoice is enclosed for your reference. We look forward to hearing
from you soon.
Very truly yours,
Wang, Zhang & Lee, L.L.P.
___________________
Deguang Zhang, Esq.
Cc: Beijing Business University
Enclosure