道歉——律所人员服务态度不佳
VIA REGULAR INTERNATIONAL MAIL
May 18, 2004
Mr. Johnson Smith
Providence Group, Inc.
620 - 5th Avenue
New York, N.Y. 10002
The United States of America
Dear Mr. Smith:
Thank you for your letter of May 1, 2004, concerning your complaint about the
conduct and attitude of one of our staff attorneys.
Please rest assured that we have investigated your complaint and the person
concerned will be severely reprimanded and be placed on probation. Please accept
our sincere apologies for any distress this situation may have caused you and be
assured that it will never happen again.
Thank you also for bringing this matter to our attention. We place great importance
on the conduct of our employees and your complaint will give us the opportunity to
remedy any problem that may exist.
Yours in service,
Zhang, Wang & Lee, L.L.P.
Deguang Zhang, Partner

VIA REGULAR INTERNATIONAL MAIL
May 18, 2004

Dear Murphy:
With genuine sadness I learned of your wife’s passing. Please accept my and all my
colleagues’ heartfelt sympathy on the loss of Mrs. Jane W. Kane.
I met Jane twenty years ago when I joined Kraft & Cromwell, L.L.P. Jane was then
my mentor and supervising attorney. As I still vividly remember, Jane had the
respect and admiration of all of her colleagues. Jane loved Chinese culture; she
visited China many times and gave our firm a lot of lectures and professional
guidance. Her cheerful disposition was an inspiration to all of us at Zhang, Wang &
Lee. She will be dearly missed by everyone here.
If there is anything that Zhang, Wang & Lee can do to be of assistance during this
difficult time, let us be your side.
Sincerely,
Deguang Zhang
Managing Partner