口语实战演练：如何转接客户来电(1)
A: Stone Corp. Hi, Mary speaking.
四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please.
你好，我想找Hunter先生。
A: May I ask who is calling, please?
请问您是哪位？
B: My name is Herbert Wood of IBM Computer Company.
我是IBM电脑公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.
谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。
C: Can you find out what he wants?
你可以问他有什么事吗？
A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?
是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.
我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。
C: I see. Put him on line two.
好的，请转到2号线。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。
口语实战演练：如何转接客户来电(2)
A: Good afternoon, Sales Department. May I help you?
下午好，销售部，我能帮你什么忙吗？
B: Could I speak to Mr. Bush, please?
可以和Bush先生说话吗？
A: I’ll see if he is available. Who shall I say is calling, please?
我要看一看他是否在。请问我得告诉他谁打来的？
B: John Smith.
A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?
请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？
B: Well, I want to discuss with him the new contract we signed last week.
好的，我想跟他讨论一下我们上星期签订的合同。
A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free?
我想会议不会开得太久，我让他有空给你打电话，好吗？
B: Yes, that would be easiest.
是的，那样最好了。
A: Could I have your name again, please?
请再一次告诉我你的姓名，好吗？
B: Yes. It’s John Smith.
好的，我叫John Smith。
A: And the number?
电话号码呢？
B: 021-64358796
A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.
好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。
B: Thank you for your help. Good-bye.
谢谢你的帮助，再见。
A: You are welcome. Good-bye.
别客气，再见。
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